Pediatric Inpatient Services


To determine the factors that influence customer satisfaction in a public paediatric inpatient service and to provide some methods for improving the consumer and customer experience. In the United States, the capacity of paediatric inpatient units is dwindling. Many children, particularly those in rural areas, are losing access to inpatient care. The number of PICU beds is growing, especially at large children's hospitals. Clinical staff communication skills, non-clinical personnel' efficiency, availability, and compassion; food quality; visit scheduling and quantity; and facility comfort are all areas that need to be addressed.




  • Customers satisfaction in paediatric inpatient services: A multiple criteria satisfaction analysis


  • Accessibility of paediatric inpatient services in Japan


  • Availability of paediatric inpatient services in the United States



 



 


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